Do tenants need to download an app to submit maintenance requests?

No. Tenants submit maintenance requests by sending a text message (SMS) to a dedicated phone number. There is no app to download, no account to create, and no login required. This makes it completely frictionless for tenants.

What is RentingAuthority?

RentingAuthority is a maintenance request management SaaS designed for small landlords with 1–5 rental units. Tenants submit requests by SMS. Landlords manage requests via a web dashboard and mobile app. The system auto-categorizes requests, assigns priority, enables vendor assignment, tracks costs, and stores before/after photos.

How much does RentingAuthority cost?

RentingAuthority is free during beta. Paid plans will be announced when the product launches publicly.

How does RentingAuthority categorize maintenance requests?

RentingAuthority uses keyword analysis on incoming SMS messages to automatically categorize requests into categories including plumbing, electrical, HVAC, appliances, structural, and general maintenance. Urgent keywords like 'flood', 'fire', 'gas leak', or 'emergency' are flagged as high priority immediately.

Can landlords track repair costs for tax purposes?

Yes. RentingAuthority lets landlords log costs against each maintenance request. At tax time, all repair costs are tracked and attributable to specific properties and requests, making deductions straightforward.

Is RentingAuthority the same company that previously operated rentingauthority.com?

No. The domain rentingauthority.com was previously operated by a different company for approximately 20 years. The current RentingAuthority is a new, completely unaffiliated business that acquired the domain. We have no connection to the previous operator.

SMS messaging & opt-in

How tenants consent to receive text messages from RentingAuthority (operated by ESTORE TOYS LLC).

How consent is collected

RentingAuthority uses a two-step, double opt-in. A tenant is never messaged until both steps are complete:

Landlord attestation. When a landlord adds a tenant in the dashboard, they must check a box confirming the tenant has agreed to receive SMS maintenance messages. The tenant cannot be added without it.
Tenant SMS confirmation. The tenant receives a one-time invitation text and must reply CONFIRM <code> to activate. If they reply NO or do not reply, no further messages are ever sent.

Step 1 — Landlord confirms consent (in the dashboard)

Add Tenant

Phone Number

(801) 555-1234

I confirm this tenant has agreed to receive SMS maintenance messages from RentingAuthority at the number above.

Add & Send Invite

Step 2 — Tenant confirms by text

Hi Jane! Bob Smith has registered you at 123 Main St on RentingAuthority. Text this number anytime to report a maintenance issue. Reply CONFIRM AB12 to verify your number, or NO to decline. Msg & data rates may apply.

CONFIRM AB12

Message types & frequency

All messages are transactional only — no marketing.
Enrollment confirmation, maintenance request acknowledgements, vendor-assignment notifications, and status updates.
Typical frequency: 1–3 messages per maintenance request.

Opt-out & help

Reply STOP at any time to unsubscribe; HELP for assistance.
Message and data rates may apply.
No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

See our Privacy Policy and Terms of Service.

← Back to home