Do tenants need to download an app to submit maintenance requests?

No. Tenants submit maintenance requests by sending a text message (SMS) to a dedicated phone number. There is no app to download, no account to create, and no login required. This makes it completely frictionless for tenants.

What is RentingAuthority?

RentingAuthority is a maintenance request management SaaS designed for small landlords with 1–5 rental units. Tenants submit requests by SMS. Landlords manage requests via a web dashboard and mobile app. The system auto-categorizes requests, assigns priority, enables vendor assignment, tracks costs, and stores before/after photos.

How much does RentingAuthority cost?

RentingAuthority is free during beta. Paid plans will be announced when the product launches publicly.

How does RentingAuthority categorize maintenance requests?

RentingAuthority uses keyword analysis on incoming SMS messages to automatically categorize requests into categories including plumbing, electrical, HVAC, appliances, structural, and general maintenance. Urgent keywords like 'flood', 'fire', 'gas leak', or 'emergency' are flagged as high priority immediately.

Can landlords track repair costs for tax purposes?

Yes. RentingAuthority lets landlords log costs against each maintenance request. At tax time, all repair costs are tracked and attributable to specific properties and requests, making deductions straightforward.

Is RentingAuthority the same company that previously operated rentingauthority.com?

No. The domain rentingauthority.com was previously operated by a different company for approximately 20 years. The current RentingAuthority is a new, completely unaffiliated business that acquired the domain. We have no connection to the previous operator.

Privacy Policy

Effective date: March 2, 2026

About This Service

RentingAuthority is a maintenance request management platform for independent landlords and their tenants, operated by ESTORE TOYS LLC. We are not affiliated with any prior business that may have operated under this domain name.

Information We Collect

Phone numbers — Tenant phone numbers are provided by landlords when registering tenants on the platform. Tenants must confirm enrollment via SMS before any maintenance messages are sent.
Message content — SMS/MMS messages sent to our number, including text descriptions and photos of maintenance issues.
Landlord account information — Name, email address, and phone number provided during account creation.
Property information — Property addresses and unit details entered by landlords.

How We Use Your Information

To create and route maintenance requests to the appropriate landlord.
To send SMS confirmation messages to tenants after a request is submitted.
To notify vendors via SMS when they are assigned to a request.
To provide landlords access to their maintenance request dashboard.

SMS Messaging

How Tenants Are Enrolled

Tenants are enrolled in SMS messaging by their landlord through the RentingAuthority platform. When a landlord registers a tenant's phone number, the tenant receives a one-time opt-in invitation SMS asking them to confirm enrollment. The message reads approximately:

"Hi [Name]! [Landlord Name] has registered you at [Property Address] on RentingAuthority. Text this number anytime to report a maintenance issue. Reply CONFIRM [CODE] to verify, or NO to decline."

Tenants must reply CONFIRM [CODE] to activate their enrollment. No maintenance-related messages are sent until the tenant confirms. Tenants who reply NO are immediately removed and will not receive further messages.

Message Types & Frequency

All SMS messages sent through RentingAuthority are transactional only — we do not send marketing messages. Message types include:

Enrollment opt-in invitation (one-time)
Enrollment confirmation (one-time, after replying CONFIRM)
Maintenance request acknowledgement (sent when a request is received)
Status updates on open maintenance requests

Message frequency varies based on the number of active maintenance requests. Typically 1–3 messages per request.

Opt-Out & Help

Reply STOP at any time to unsubscribe from all messages.
Reply NO to decline a pending enrollment invitation.
Reply HELP for assistance. You will receive a response with support contact information.
After opting out, reply START to re-subscribe.

Message and data rates may apply. For questions, contact privacy@rentingauthority.com.

Data Sharing

We do not sell your personal information. We share data only with:

Twilio — Our SMS provider, for message delivery.
Railway.app — Our cloud hosting provider.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The service providers listed above process data solely to deliver the service on our behalf.

Data Retention

Maintenance request data is retained for as long as your landlord account is active. Upon account deletion, all associated data is permanently removed within 30 days.

Contact

For privacy inquiries, contact us at: privacy@rentingauthority.com

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