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STEP 01

How tenants submit requests

Once a tenant is confirmed, reporting a maintenance issue is as simple as sending a text. There's nothing for them to download or log into.

Your tenants text this number:

(828) 807-1911

Give this number to your confirmed tenants — it's the same for everyone, and the system knows who's texting by their phone number.

What the tenant does

  • Texts your dedicated RentingAuthority number describing the problem.
  • Optionally attaches a photo (MMS) — e.g. a leak or broken fixture.
  • Receives an automatic reply confirming receipt, with a short request ID.

What happens automatically

  • The message is auto-categorized (plumbing, electrical, HVAC, appliance, structural, cosmetic, or other).
  • It's prioritized — urgent words like "flooding", "gas", or "no heat" flag the request as urgent.
  • Any attached photos are saved to the request.
  • The new request appears on your dashboard instantly.

Good to know

  • Only confirmed, active tenants can submit requests. Texts from unknown numbers get a friendly "not registered" reply.
  • Tenants can reply STOP at any time to opt out, or HELP for assistance.
  • It works 24/7 — no missed calls or voicemail.